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| Below you will find what some of our customers say about our dealership.
To add a testimonial of your own, submit it on the Customer Survey page.
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"we have had a great time with sales parts & service. all departments are great. dusty has done two motors for us & they run good.real good.
thanks &god bless"
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| By: carl augusta,KS |
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"Dan and Paula, Just wanted to drop a note of thanks to your service department. I have two bikes, and scheduling isn't always possible in my life. Not a problem with Nate, Joel, Jason. Jason worked me in, got it done, and then did my second bike, with the same ease of service. What a luxury to have such a great service team, including the Techs, doing the work.
Keep up the good work!!!"
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| By: Anonymous Wichita,KS |
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"THANKS BRIAN FOR TAKING CARE OF MY BIKE. IT RUNS GREAT AFTER ITS 15,000 MILE SERVICE. ADRIAN IN PARTS IS ALWAYS HELPFUL WHEN I NEED TO ADD ACCESSORIES .YOUR MOTORCLOTHES DEPT. IS BY FAR THE BEST."
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| By: BOB wichta,KS |
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"I always get great service, friendly sales staff, and superior products."
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| By: brook wichita,KS |
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"After Ten years of riding my Fat boy, I walked into the shop just Looking and rode out on an 06 standard, From the moment i started looking until i bought my scoot Kim, and the rest of the crew answered any question I had with ease . even to going the extra mile to find a tall boy seat and putting it on to see if i liked the feel of a scoot that fit. the whole staff was awesome start to finish 10 star cew "
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| By: Doug wichita,KS |
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"After years of metrics, purchased my first H-D two months ago. Great experience thru Don, but the true test is how will the dealership treat me afterwards. Only one word after numerous contacts for parts, accessories and service: OUTSTANDING. Keep up the good work."
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| By: Michael Mt. Hope,KS |
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"I called and talked to Don on the phone and rode my 2002 low rider home the next day! He was Very helpful and very cool in helping me to make up my mind on the bike He explained all the upgrades and features with no "gotta buy it" pressures.The overall experience was A+!!!! Hey Don....Still smoke free Ha!Ha! (my wife said I had to give up cigs to get the bike) Burn one for me dude!!!!"
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| By: Jeffrey Hutchinson,KS |
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"I would like to thank kim in sales and Jess in financing for there customer service. In Purchaseing my new 09 street bob thank you all for a great experience at Alef's. I would recommend Alef's to anyone. Thanks Rod"
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| By: Rod Concordia,KS |
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"I purchased my 07 Street Glide from Alefs and it couldn't have gone any smoother. They gave me honest information about financing, and the salesperson was informative. I would buy new or used from Alefs again in a heartbeat. The service department is top notch, and very professional."
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| By: Tim wichita,KS |
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"I purchased two tires for my 2003 FLHTI recently and the experience was excellent. After they installed the tires they took the bike for a ride and then came back. I got a little concerned when I saw the tech drive the bike back into the shop. I was thinking the worst that something was not right and maybe had to redo the job. I asked the service writer after about 10min if something was wrong and he said why,so I told him I saw my bike going back into the shop toward the back area. He said that we are going to wash your bike. I thought that was great service and had to share with the world. Thank you for great service. "
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| By: Robert Wichita,LA |
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"Thanks guys for working with me on ridding my goldwing and stepping up to an 2001 FLHTCUI Ultra Classic...I absolutly love riding this awesome machine. Also the clever guys in parts set me up with the right parts to lower the bike via a seat and rear shock bracket kit. Finally the guys in service who fined tuned the bike for best performance, it runs great. I never get tired of walking around in the show room and looking at all bikes. I wish I had a garage for all of them."
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| By: Michael Rose Hill,KS |
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"To Dan Alef,and Alefs Harley-Davidson Service department, Joel, Dusty, Aaron,I want to express my sincere thanks and gratitude for the EXCELLENT job you did on my 06 "softail" it runs great,also thanks to Don Walker for the great customer service provided by you during the the purchase of my 08 "Nightster" and last but not least thanks to Nate and the guys in the parts dept. "
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| By: Anonymous Derby,KS |
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""Don, Geral and Shawn were excellent in helping me with my first Harley-Davidson purchase. I got a hold of Don via e-mail because I'm currently in Iraq finishing a 15 month tour. I was straightforward with Don and let him know I was interested in a 2004 Lava Red V-Rod at another shop. Don replied within 24 hours to answer my questions and offered himself or the Alef’s staff for my assistance. After waiting more than a week for a response from the other shop (with no reply) I called and talked to Geral and asked what for the best deal he could offer. Geral did a great job getting me all the right answers and making me a real deal on the bike, a 2006 Vivid Black Street Rod. The greatest thing about this deal is there was no stress in this transaction, I did everything over the internet and the telephone from 6,838 miles away and paid less than buying it through the other shop. Thanks again Don, Geral and Shawn.""
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| By: Gerald Junction City,KS |
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"My wife and I bought our sportster in april of '08. We felt welcome and everyone did everything possible to make us happy. we don't leave Wichita without stopping by Alefs hd to just look around. We are happy from service to apparel! Keep up the great work and thanks again! - Paul Hernandez"
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| By: paul hutchinson,KS |
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"Good times good service + food thanks Alefs"
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| By: Jack Alva,OK |
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"BOUGHT A 2007 FATBOY NEW IN NOVEMBER LAST YEAR,,,,,,JUST TURNED OVER 16,000 ON IT AND RIDE FROM NEWTON TO WICHITA EVERYDAY,,,,,,,,,,LOVE MY BIKE NOT ONE PROBLEM PERIOD.YOU GUYS ARE THE BEST AROUND,,,,,,,,,,THANKS JOE FARIS"
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| By: JOE NEWTON,KS |
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"I was very pleased with my experience at Alef's. You all have top notch sales personnel that answer questions, but don't push you into the purchase or try and sell you something that you don't want or need. I would recommend Alef's to anyone wishing to purchase a bike."
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| By: Richard Augusta,KS |
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"The staff was very helpful. I ordered parts for my bike, bought a new helmet and purchased a new jacket and some new blouses. The ladies said if I couldn't find what I liked they would gladly order it for me. That's Customer Service. Thank you..."
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| By: Teresa Newton,KS |
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"My wife and I were in Wichita kicking around and decided to stop in at Alefs just for fun and look around. I haven't rode for 30 years. We looked around and then met Don. He was very helpful, but not at all "pushy". Now as we ride our '08 Electra Glide standard I sure am glad we stopped in. All the people at Alefs made us feel welcome. "
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| By: Ron El Dorado,KS |
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"I had starting problems w/ my '98 Road King. The Service Team @ Alef's threw all their talents at this problem. Long story short, it's fixed & runs better than ever! The service dept @ Alef's has highly trained technicians that are caring & considerate. I suggest to fellow HD riders to take their bikes to Alef's you will be taken care of. "
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| By: Anonymous augusta ,KS |
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" I have been a female motorcylce enthusiast for quite some
time. As a single mom and working to keep my two youngest of five headed in the right direction I have been considering using my love for motorcycles and riding as a way to keep my teenagers interest for driving and safety as "quality family time".
I have spent some long hours mulling over the idea of buying MY FIRST Harley, checking them out in magazines and pricing them. I finally got the chance to come in your wonderful store and actually check out a Harley for my hopeful winning combination of "driving tips for safety and quality time with my kids".
I have to tell you guys have it going on with 1) Your perfect location 2) Your great atmosphere of casual dress and shop til you drop 3) Accessories are abundant for any kind of Harley one would have 4) Salespeople are very gracious with the idea to allow you to shop, back off if you are looking and ask when you need help.
I had questions and your salesman took me to his computer and actually showed me the different types of bikes I was questioning. I had read up on my bikes. He had showed me a bike on the floor, I saw it on the computer in a different color, I realized I loved the one on the floor! AWESOME experience!!!
THANK YOU!! I will be back to make my purchase with my teenagers with me!!
You really have it together Alefs!"
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| By: Kala Sedgwick,KS |
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"Dan And Linda here. We would like to tell you and all the staff at Alefs. We realy injoy our new 08 Night Train. We want to thank you all for a very informative experience. We have shoped many places and the Alefs staff made this very easy. We did not know many of the programs and equipment that were out there for us. Thanks again, Dan "
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| By: Dan Claflin,KS |
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"Great service!!! Couldnt ask for better people to deal with!"
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| By: LARRY Winfield,KS |
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"Had great experience, the entire staff at Alefs showed me what true customer service is !!!!!!!
Thanks Again"
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| By: Anonymous ElDorado,KS |
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"Recently I bought a 2008 Ultra Classic. The entire sales team were extremely helpful in making sure I made the right choice. They went to great lengths to make sure that I got just the right bike exactly the way I wanted it. The complete process of sales, financing, and those who handled all the accessories were professional in all respects. Thanks for being so helpful and customer oriented.
Bob in Garden City, Kansas"
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| By: Bob Garden City,KS |
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"I recently purchased a new XL 883R Sportster. I had not ridden or owned a motorcycle for several years and had a lot of questions. Our sales person was very patient, knowledgeable, and professional. This was also the case of all the employees I dealt with from the parts, service, accessories and the financial/insurance departments. Great experience!
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| By: Randy Hutchinson ,KS |
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"WAS AN AWESOME EXPIERIENCE. WE HAD A VERY GOOD SALESMAN,HE WAS VERY HELPFUL TO US BECAUSE WE WERE FIRST TIME BUYERS.THE STORE WAS A VERY NICE AND GREAT LOCATION,WE DIDN'T HAVE ANY PROBLEMS FINDING YOU.THE PAPERWORK WASN'T ROCKET SCIENCE AND WAS EASY TO UNDERSTAND.
THANK YOU MR.& MRS.SAM L. DARROCH GCKS 07 DYNA WIDE GLIDE OWNERS."
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| By: Anonymous GARDEN CITY,KS |
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"Just got my first Harley Ulta Classic. I love the bike and the way I was treated by all the folks at Alefs. Looking forward to working with all of the folks at Alefs in the future."
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| By: Michael Wichita,LA |
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"Recently I was rear ended on my bike by a Buick. I was really worried my Soft Tail was history, But Alefs service department got it back together and looking and riding better than ever. They did an AWESOME job. I would like to thank every one that worked on the bike and dealing with the insurance company. I can't wait to do more business with Alef's, I just hope its under better circumstances."
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| By: Anonymous Wichita,KS |
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"My husband and I purchased our 1st Harley Davidson Road King. We have had Honda and Kawasaki and like them very much.
We are really liking this Harley Davidson and should have bought one sooner. Your dealership has the best customer service than any bike shop in Wichita. Everyone there is very knowledable about any questions we have had. Our salesman Don has been great and could answer everything we needed to know. The process was easy even though we paid cash - which makes this Harley Davidson Road King Peace Officer Model even more fun to ride. "
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| By: Pamela Augusta,KS |
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"this was my first bike and i am very happy with my bike.your dealership is very nice.my thanks to don walker for all his help. thanks again."
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| By: john Pretty Prairie,KS |
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"Buying my first Harley Davidson was the MOST enjoyable experience EVER. Alan you are the best!!!. It was so easy and carefree I would recommend Alefs to EVERYONE. Also the Sales Ladies are VERY knowlegable and A GREAT asset to your sales team. Kristen and Nancy I value your honesty, Knowledge, and GREAT tastes in picking a jacket, helmet, and other stuff."
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| By: Michael Winfield,KS |
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"I think these peoples #1 goal is to make you happy & comfortable. No pressure, go all out to help you just about anyway they can. When you walk in there you become a V.I.P. and thats no bull!! I glad I waited and bought my FLHT from them. Keep up the good work, got my vote!!!"
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| By: Rick Yates Center,KS |
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"You have an amazing facility & a huge selection of bikes, parts, and accessories. I was totally impressed. I will be a return customer for parts & my next bike."
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| By: Richard Hutchinson,KS |
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"Great new place! Wish Ya'll had that when I was working there."
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| By: Charles ConwaySprings,KS |
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"I hadn't been on a bike since I was stationed in Japan in 1980. Also, in 2005, I was diagnosed with the big "C" and given 8 months to live. Well, having made it 24 months passed that news, I decided I was going to live forever and wanted to celebrate the moment by purchasing my dream bike, A Harley Davidson anything. I walked in to Alef's and was met by Don Walker. Don walked me around and showed me the various bikes and had me sit on one or two. Then we discussed my previous military experience and he showed me the 07 USAF Patriot Softtail, not bad.
Since I was traveling between Hawaii and Wichita, I had to delay consideration of the purchase until mid-March. While I was in Hawaii, Don stayed in contact through email. Two days after I returned to Wichita, my wife Lisa and I went to Alef's and Don had her sit on the bike. Two days after that, we returned and bought it.
I am in love with that bike (and my wife of 22 years of course). The sales, parts, and accessories staff were fantastic. I have never felt so comfortable while purchasing transportation. Now, when I am traveling, all I can think about besides my wife and kids is that beautiful ride waiting for me in Wichita. It has only been a month since I bought the bike. I am still a bit shaky when I ride but I am getting used to the feel more and more each day.
I want to thank each of you for the experience and the assistance you gave Lisa and me. If I get three more good years, believe me it will be attributed to God, Family, Friends and that wonderful 07 Harley Davidson USAF Patriot Softtail. Now, all I need is some warmer weather!
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| By: Steve Wichita,KS |
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" I came in the store to buy oil, filters sparkplugs for my 02 XL1200. Seen the most unusual bike I had ever seen It was the new XL 1200 Low threw a leg over stood it up leaned it both directions . Had a big smile on my face & hollored Customer needs assistance.
Met Don Asked him questions about the bike Answerd me satisfactory . I ordered the bike, He introduced me to the parts lady We decked it out with everything I had ever wanted on a bike, within two weeks I was on my brand new 1200 Low Decked out with everything including the eletric hand grips in my favorite color, Cobalt Blue.
Everyone in this store is fantastic. They will go out of their way to make sure you are a happy customer . They make you feel like family.
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| By: Anonymous Udall,KS |
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"Lisa and the whole service department team did an outstanding job on the recent work that was done on my bike. Although I brought my bike in right in the middle of the move from West Wichita to the new location, I was still shown excellent customer service all the way. At all times I was kept up to date on the progress, they communicated well with me as well as my insurance company and I got the impression that quality, perfection and an eye for detail were the most important thing to everyone involved on the work being done. You can know and believe that this is one customer who will be singing the praises of the great TEAM you have at Alefs. Thanks to all and Great Job!!!"
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| By: Ken Sedgwick,KS |
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"had great time with don walker and others while making my purchase thanks alot having great time on the bike"
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| By: ADRIAN Halstead,KS |
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"I've seen nothing but major improvements since Alefs took over M/C HD. Better Service in all dept.s, from the parts counter, clothing and serviceing my ride. Very friendly and helpful staff in all dept.s. The new store is great, its finally time that the Air Capital has a dealership that seems to want to support the riders of HD's motorcycles. My dealings with Alefs has been great and I now deal with them instead of going all the way to K.C., Mo. where I bought my machine at."
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| By: John Wichita,KS |
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"WOW! What a beautiful store you have. How proud we can be of our Harley Davidson in Wichita! Just think, I use to travel to other states to find a "nice, large" harley store! Now I can stay home and shop for great clothes!!!!!! THANK YOU "
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| By: Rachelle ElDorado,KS |
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"I was very pleased with the level of service. It was obvious I was a valued customer."
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| By: Laramie Valley Center,KS |
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"I went into this store looking for a part for my dad. I had no idea what it actually was that I was looking for. I was in there for about fifteen minutes & the friendly guys there had everything figured out for me! Needless to say, I now have the perfect Christmas gift for my Harley guy!"
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| By: Amy Wichita,KS |
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"Visiting your dealership after not riding for many years proved to be a great experience. Don Walker took me under his wing and answered my many, probably dumb, questions and made me feel right at home. My purchase of a used Sportster was a very positive experience and your entire staff have been more than helpful in every aspect."
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| By: Karl Wichita,KS |
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"Just a quick comment to let you know that the Service Department performed flawlessly during the recent maintence on my motorcycle. Everything was perfect, everyone freindly and helpful, and the bike was spotless when returned to me on time. I just wanted you to know that this is what every customer wants and you delivered. Thank you!"
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| By: Anonymous Wichita,KS |
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"I was looking for a second Harley and visited with Don Walker about an 06 Night Train. I left drooling but no sale. About a week or to later, I recieved a call from Don were he told me about a special Alef's was having and I returned. I bought the bike and love it. Kudo's for Don for making me aware of this special when he didnt have to. We all know Harley's sell themselves, but Don went the extra step to let me know. Thanks Don. P.S. Love Alef's new store... "
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| By: Donald Arkansas City,KS |
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"I was extremely pleased with the way I treated by all of the employees. Don Walker was my salesman. He was not pushing me to by a bike but was always around to answer any questions I had. Thank you Don.
Jim Daily"
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| By: Jim Wichita,ME |
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"The staff was very knowledgable, and respected the fact me and my wife had just starting looking into another purchase of a Harley. The sales staff was not pushy, and showed us alot of the new 07' bikes. We will purchase our next bike from your dealership, not because it's close, you are very down to earth. Thank you for a great experience at your dealership. Our next purchase is planned in May of 07', and it will be a Heritage Softail classic, hopefully you will have the color we like, if not we guess we can order it. Thank you,
Jeff Kirkbride
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| By: Jeff Oxford,KY |
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"The staff takes care of all my needs and actually cares, special order items area a breeze. "
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| By: Andrew Wichita,KS |
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"I love my 2006 heritage softail classic.You have alot of great folks working for you all!!!!I can't wait till you grt the dealership open!!! the new location will be alot better in my opinion!! thanks brian simmons"
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| By: brian rose hill ,LA |
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"Thanks to your dealership and especially to the service department.
It was 2:00 PM Friday, July 14 I was in McPherson about an hour north of your dealership, when I noticed my rear tire needed to be replaced. I was near 3,500 miles of a 4,500+ mile trip and on my way to my Granddaughters 4 birthday. Since I had lost my voice I could not call your service department directly. I called Barbara back home in Houston, she called your dealership and after explaining my dilemma she was put in contact with Joel who stated they had a rear tire for my ’05 Ultra and would try to get it put on the same afternoon. When I arrived at Alefs Joel took personal care to see that my Ultra was soon in the shop being serviced. Not only was the tire changed, a weeks worth of bugs and dirt from 7 states had been washed from my baby and all before 5:00 PM.
Thanks to all who helped service my Black Cherry ’05 Ultra.
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| By: Terry Houston,TX |
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"We want to send a great BIG thank you to Matt Bates in the service department. Matt is always friendly, helpful and willing to go the extra mile. Matt is a GREAT addition to the Alef's family. Thanks again Matt.
Mark and Rene"
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| By: Mark and Rene Augusta,KS |
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"My husband, Bob and I just love coming down to Wichita to purchase motorclothes in your store. I was in there yesterday & Dan knows who I am. Bob & I saw and spoke with Dan at the Kansas State HOG Rally in Hays a couple of weekends ago. Dan has been so nice to us, he even remembered that we had our grandson with us last time we came into the store. We do not like shopping at our local dealer, we will make the 1-1/2 hour trip down to Wichita to shop. Dan and the staff treat us kindly and friendly and make us feel good when we are there, we will always come back!"
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| By: Celeste Salina,KS |
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" I was in Iraq when the dealership changed hands. Before that I would have had to have been pretty hard up to even buy a quart of oil from Mid-Continent. I can't tolerate the treatment given by some of the past owners employees. I'm not a fan of the whole "dealership" thing. I want a good motorcycle and a good support system to back it up.
Which takes me back to why I wouldn't deal with Mid-Continent. While some of their employees were customer friendly, I found that alot of them weren't. If you spend $8,000.00 or $22,000.00 on a motorcyle, you should be treated like you spent 8 thousand or 22 thousand dollars on a motorcycle every time time you walk through the doors.
That didn't happen.
I went to Alefs a few days after getting back to the U.S. to satisfy my curiosity. I wanted to see if things would be better. I spoke first to a lady I took to be an employee. I told her of my past experiences with the dealership I referred to as Incontinent or Incompetent Harley Davidson. I made it clear why I was there, to see how badly they wanted me as a customer, explaining to her I would gladly travel anywhere to be treated like a customer. I didn't need to buy a new motorcycle, I was happy with my 2001 Road King, which I purchased at another dealership for all the above reasons. And if I chose to buy a new one it didn't have to be from Alefs.
As it turned out, this employee was Paula, partner in crime (joking of course!)with Dan. After hearing my story, she immediately said she had heard similar stories from other patrons and called Dan over and had me repeat my tales of woe. I wasn't rude, but I was serious. I was prepared to buy a new bike, just not sure which dealership I was gonna buy it through. He spoke to Glenn in sales and after a short discussion and a couple of test rides (Mid Continent never let me do that for some reason), My 06 Street glide was on order. Now, I know that no dealership cannot survive if they lose money on each vehicle they sell. But I was given a fair dollar for trade in on my Road King and they shot a very low price on the Glide, enough so that I was able to get the 95" tage II kit with Thunderheader exhaust and some powder coating for the front suspension.
Of course nothing is final til I have the bike in my possession. There were a few set backs due to back ordering and unavailability of some parts. It took 2 weeks longer than I was told to finally have the bike ready for pick up. Because of that Dan personally delivered the bike 50 miles to my house. He also pointed out some things he didn't like about the things that were done (nothing the dealership had done) and told me to bring the bike back first thing in the morning and the problems would be taken care of. I was given a loaner to use the next day while mine was being taken care of.
Good follow up service is what will ALWAYS bring me back. Like I said, all I want is to be treated like I just spent a $%^#@ load of money on one of their bikes. Which is exactly what I have been treated like. There have been other ways in which I have been taken care of by them also, without getting into what I spent. All I can say is I have been treated pretty crappy by dealerships through out the world (yes I said world) but I have never been treated better than by Dan, Paula, Bob, Glenn, Kieth, Red and thae other good employees of Alefs.
I got a call from my cousin last week. He had been in Tulsa looking at a new Softail. He had some questions, and since I have not been without a bike for 25 years he thought I could help. I gave him my opinions and then did something I've never been able to do in 25 years of owning and riding Harleys. I recommended a dealership that I knew would treat him right. He picks up his 06 Softail Standard in a week from Alefs.
I repeat; Iam not a big fan of corporate Harley Davidson nor of dealerships in general. But I have to say Alfes is over the top in their obvious desire to turn the only dealership in Wichita into one that actually wants a loyal customer base and prices their bikes to sell alot of them, not sell a few and make a killing off the few they do sell. Until something happens causing me to change my mind, which I don't see happening, I will continue to steer friends and family to Alefs when they want a bike or just good service.
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| By: Tom Hutchinson,KS |
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"You have completely improved the atmosphere at this dealership, in all aspects. Great Job... "
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| By: Anonymous WICHITA,KS |
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